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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We use InterlinkExpress.Com and Royal mail for all our deliveries. Tracking numbers are generated at the end of the working day and emailed to you when your order has been dispatched. When you get that email you know you item is on its way. Do ensure you choose a sensible shipping method for your package. If you select recorded mail which only insures an item up to 32 pounds and you order something costing more than and the worst happens, it gets lost or damaged, the courier service will only refund the insured amount. Saving a few pennies on cheap postage isnt always the best option
- Privacy & Security
- We take your privacy and security very seriously. At no times will your data be farmed off, or kept on a laptop etc. All orders is done via secure 128 bit encrypted servers for ultimate security. Your details such as addresses and contact information will obviously be passed to the courier for delivery but will not be used for any third party mailings what so ever. We hate spam just as much as you! We do sent out a newsletter weekly with an unsubscribe link if you have opted in to receive it..
- Returns & Replacements
- NO returns will be accepeted without an RMA number issued by Thermaltech.co.uk. To return an item , log an issue or just generally get in touch with us then us th contact us form at the top of this page, and on all pages.
- Ordering
- Orders are processed daily and stock levels are maintained each and every day. You can checkout as a guest, or register an accont, which means you will get deals and information emailed to you as and when.
- Payment, Pricing & Promotions
- Payment methods are
Debit or Credit Cards
GoogleCheckout
Paypal - If your account shows as unconfirmed you may be asked for additional proof of identity to combat fraud.
BankTransfer
Pricing is subject to change at any times and thermaltech reserves the right to withdraw products and offers at any times. Should an order be outstanding then we reserve the right to refund in full. Should a pricing error occour and it shows to be an obvious error, we reserve the right not to fullfill that order and issue a complete refund of all charges. E+EO. - Viewing Orders
- To view your orders login to your account if you have registered for a full order history
- Updating Account Information
- To change your information , please login and update your details when they change. Failure to do so may result in a slight order delay
